Returns Policy


Love Henry T&C'S

 

SALE ITEMS
No returns on sale items. All sale purchases are final. If a product is deemed faulty by Love Henry after purchase, customer service may offer a store credit or refund at their discretion. There are no exchanges for sale items.

 

PICK UP SERVICE 
Love Henry offers a pick-up service for customers who live locally to the Love Henry Warehouse. Simply select “pick-up” at check out. 

 

Pick Up Address: 
5 Mill Street
Goondiwindi 
Australia 4390

 

RETURNS

 

We are happy to exchange or refund your Love Henry item in full if you find any faults or discrepancies with your order and you have a copy of your original receipt / invoice. You will be asked to provide images to Love Henry before sending your item/s back. Unfortunately, if you do not have your original receipt / invoice, Love Henry reserves the right to refuse giving a refund or exchange. Faulty items will only be replaced by the exact SKU (style, colour & size).

You will then be asked to lodge a dispute via our website through the Resolution Centre. Simply follow the prompts to lodge your dispute and the lovely ladies in our customer service centre will get back to you with further instructions.

We unfortunately cannot receive any returns unless prior contact has been made with the Love Henry Customer Service Team. 

We keep faulty products on record for examples of damaged goods, which in turn enables our manufacturer to prevent defects in the future. 

 

If you change your mind about your Love Henry purchase and wish to return item/s, we will issue a credit (excluding postage costs) to use on our website. If you wish to exchange items, we ask that you include a Reply-Paid satchel with your returns. We will ship your new items on receiving the returns.

Items must be unworn, unused and returned within 2 weeks of purchase. Love Henry reserves the right to refuse a product that does not meet these requirements.

Please print off a returns form and include it in your satchel.

Returns Form

 

AFTERPAY
If you wish to return an item purchased through Afterpay, we will deposit a store credit into your Love Henry account. Please note, your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments. Love Henry is unable to offer partial refunds/store credits. The store credit will be deposited for the total value of the item(s) returned. For any repayment queries please contact Afterpay on 1300 100 729

 

GIFT CARDS
Gift cards have a one-year expiry from the date they are purchased. Love Henry reserves the right to not honour a gift card if it is out of the expiry date. Gift cards are not redeemable for cash/ non-refundable.

 

WEBSITE USE
All images are copyright to Love Henry. Love Henry garments and accessories are not to be used in any promotional or marketing material for business purposes unless credit is given, and it is clearly stated that the products which are being used were purchased from Love Henry.

Please note Love Henry reserves the right to change the terms and conditions of any promo etc. at their discretion.