What can be returned?
We are happy to exchange or refund your Love Henry item in full if you find any faults or discrepancies with your order. We will also ask you to return the faulty product in a Reply Paid post bag that we will send to you with your exchange items. For refunds on faulty products, we ask that the item is returned, and/or have received email contact before we process the payment. We keep faulty products on record for examples of damaged goods, which in turn enables our manufacturer to prevent defects in the future.
Returns & Exchanges
If you are unsatisfied or change your mind about your Love Henry purchase and wish to return items, we will issue a credit (excluding postage costs) to use on our website. If you wish to exchange items, we ask that you include a Reply Paid satchel with your returns. We will ship your new items on receiving the returns.
Items must be unworn, unused and returned within 2 weeks of purchase. Love Henry reserves the right to refuse a product that does not meet these requirements.